The player’s requesting a refund.

The player’s requesting a refund.

We rejected the complaint because the player didn’t respond to our messages and questions. The player from Italy was struggling to withdraw their winnings due to ongoing verification. The casino responded and said that the account investigation had finished and the player should be able to make a withdrawal without further issue.


The player from the UK is struggling to complete the KYC verification. The player informed us that his account was verified and confirmed we can close the complaint. Since the gioco del pollo player refused to cooperate with the casino request, we were forced to reject the case. The player’s self exclusion failed, as he was able to lose money on his second account.

Contact our teams if you have any questions about MyStake

In recent times, the emergence of mobile casino apps has transformed the way players engage with their preferred casino games. These convenient applications, specifically designed for smartphones and tablets, have gained immense popularity among users globally. Let’s delve into the advantages of online casino mobile apps and the reasons why they are highly favored by users. If you have used a Visa or Mastercard for making deposits on MyStake, card verification is required. The KYC (Know Your Customer) team will contact you to guide you through this process.

  • The issue is probably caused by a deposit from a 3rd party payment method.
  • The intuitive interface enables easy navigation through the game selection, adjustment of betting options, and tracking of winnings.
  • We asked the player if they manage to get the bank statement for the second card, but they stopped replying.
  • MyStake has a weekly maximum withdrawal limit of 7,500 EUR and a monthly maximum withdrawal limit of 15,000 EUR.
  • Speaking Sunday on NBC’s “Meet the Press,” Trump repeatedly declined to say whether he would support a federal ban on abortion.
  • You can decide to dismiss the extra funds in case you do not want to use this package.
  • He believes that he should have been banned from MyStake Casino too.

The coverage is ample and though in most cases it will only have outrights and match or race winner bets, there may also be some additional markets. I’ve been playing on Mystake for awhile and have enjoyed playing all the slit games. Please note Santeada international have opened a new casino Velobet where the t&cs state you cannot deposit if you are from Uk. I suspect this is due to the legal actions being taken against the casino which I am part of.

The player’s verification is stuck.

The player from Peru is not able to request a withdrawal probably due to incomplete deposit wagering requirements. The player from Italy submitted a withdrawal request less than two weeks prior to contacting us. The player from Italy has been waiting for three months for a verification call from the casino.

MyStake casino players’ data is not transferred to third parties, because the site strictly complies with the terms of the privacy policy. The gaming platform can be translated into French, English, German and other language versions using the corresponding button at the top of the homepage. Due to the popularity of this trend, My Stake casino has recently added Horse Racing as a brand-new betting section. Players now can place their bets on their favorite horses and increase their chances of winning big. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

The player from Italy is struggling to withdraw her winnings. The issue is probably caused by a deposit from a 3rd party payment method. The player confirmed that the issue was resolved, therefore, we also marked this complaint as resolved. The player from Switzerland did not meet the wagering requirements on time, so the casino confiscated his winnings. The player from Czech Republic is experiencing difficulties withdrawing her winnings due to ongoing verification of the payment method. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player’s requesting a refund.

Unfortunately, all the inquiries were ignored and he was able to open 28 separate accounts. The case was successfully resolved, and the player received relevant compensation. The player from the United Kingdom had his account blocked without further explanation. In the given circumstances, it would be very hard or even impossible to prove that the player did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions. The player from Argentina had his account blocked without warning shortly after making a 100 EUR withdrawal. The player insists he had read all the terms and had been previously told by a casino team member that his account was in good standing for a withdrawal.

The player completed verification and was waiting to receive their payment, but there was no further response from them after this. It seems that the issue was resolved, but without the player’s confirmation, the complaint was eventually rejected. The player’s account got blocked after requesting a withdrawal. The complaint turned out to be regarding sports bets, and as we do not have a branch dealing with sports betting currently the complaint was rejected. The player struggles to verify his casino account as the casino is requesting documents of a card which no longer exists. The player from Morocco tried to withdraw his winnings, but he was blocked after passing the verification.

Player wants his bonus canceled.

Because of these complaints, we’ve given this casino 1,300 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. The bonuses are very advantageous, which makes it one of the most interesting online sites for a new customer. There are numerous ways you can manage deposits and withdrawals.

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